Refund Policy

Hostopus does not offer refunds. The details of this policy are below.

General Rule — No Refunds

Subscription fees paid for Hostopus are non-refundable. Customers can fully evaluate the product during the 60-day free trial; once payment is made, refunds are not provided even if the product does not meet expectations.

Cancelling Your Subscription

You can cancel your subscription anytime at account.hostopus.co. We do not charge you on cancellation, but you will continue to have access until the end of the current billing period. The subscription ends automatically at period end; no prorated refund is issued.

After Cancellation

Once the billing period ends, your properties switch to read-only mode. If you do not subscribe again within 14 days, your properties and related data (reservations, calendar, messages) are permanently deleted.

Exceptions

In exceptional cases such as double payments, technical errors, or clear system failures, please contact our support team. After review, manual refunds may be issued where we determine it is appropriate.

Contact

For refund questions, write to hello@hostopus.co.